Team J. Crew
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Ashley John (ORIE)
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Carmen Fang (ORIE)
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Yee Feng (CM)
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Eli Ye (CS)
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J. Crew asked
How might we create a smooth multi-channel shopping experience for customers who have the option of using online and brick-and-mortar stores interchangeably?
To extract untapped, candid product feedback from fittings room, ChatChing asks in-store customers intelligent questions to empower online shopping decisions.